SON OF GOD / CUSTOMER SUPPORT
Good questions. Clear answers.
Everything you need to know about your order, shipping, sizing, and returns. Thoughtful clothing deserves a straightforward experience.
EXPLORE THE FAQOrders & delivery.
From the moment you place an order to the day it arrives.
How long will my order take to arrive?
Every Son Of God piece is made to order. Production and quality checks generally take 3–7 business days before shipment.
These are estimates, not guaranteed delivery dates. Production happens before the shipping window begins.
VIEW FULL SHIPPING POLICY ↗How can I track my order?
Once your order ships, we'll send a shipping confirmation email with your tracking number.
You can follow your shipment through the tracking link in that email or through your Son Of God customer account. Allow 24–48 hours for the carrier's first tracking updates to appear.
TRACK YOUR ORDER ↗Can I cancel or change my order?
Because our products are made specifically for each order, we don't accept order cancellations or changes under our standard policy.
Please double-check your size, color, delivery address, and order details before completing checkout.
If you notice an error, contact us promptly. We can review your request, but can't promise that changes will be possible.
Do you ship internationally?
Yes. International delivery estimates depend on your destination. The following windows begin after the 3–7 business-day production period.
International orders may incur customs duties or import taxes. These charges are the customer's responsibility and aren't included in the order total.
My package says delivered, but I can't find it.
First, check around your delivery location, with other household members, and with the shipping carrier.
Our published policy states that we aren't responsible for lost or stolen packages after the carrier marks them as delivered.
If you're unsure what to do next, you can still contact our support team for guidance.
CONTACT SUPPORT ↗Returns & refunds.
What to know before ordering, and how we handle genuine order issues.
We don't accept standard returns, exchanges, or cancellations. Damaged, defective, or incorrect orders may qualify for a remedy following review.
READ THE FULL POLICY ↗Can I return or exchange an item?
All sales are final under our standard refund policy. We don't accept returns or exchanges for a change of mind, incorrect size or color selection, or an accidental purchase.
We encourage you to review the product information and sizing chart before placing your order.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery so we can review the issue.
Include the following:
- Your order number
- Clear photos showing the problem
- A short description of what went wrong
After review, we may offer a replacement, store credit, or refund at our discretion. Items that have been worn, washed, altered, or damaged after delivery aren't eligible under this policy.
REPORT AN ORDER ISSUE ↗Do I need to send a defective item back?
Please don't ship an item back without contacting us first.
Our team will review your photos and order information and explain any next steps. Whether a return is needed will depend on the individual claim.
What happens if a refund is approved?
If your claim is approved for a refund, the payment will be returned to your original payment method.
The time needed for funds to appear depends on your bank or payment provider. Refunds are not issued for carrier delays, incorrect customer-entered addresses, or changes of mind under our standard policy.
Are sale and limited-release items final sale?
Yes. Discounted, limited-release, pre-order, personalized, and custom-made pieces are final sale under our standard policy.
This does not remove rights you may have under applicable consumer protection laws.
Products & sizing.
Find the right fit and care for the pieces you choose.
How do I choose the right size?
Check the Size & Fit section on each product page before purchasing.
For the most reliable fit, compare the garment measurements with a similar piece you already own. Some styles are intentionally oversized, while others have a different silhouette.
SHOP THE COLLECTION ↗How should I wash and care for my clothing?
Care requirements vary by garment and material. Check the Product Details section and garment care instructions for your specific item.
Following those instructions helps protect the fabric, color, and printed design.
Why is my piece made to order?
Our products are produced after orders are placed rather than being held as ready-to-ship inventory.
That is why production typically takes 3–7 business days before the item is shipped. We appreciate your patience throughout the process.
Brand & support.
Discover more about Son Of God and how to stay in touch.
What is Son Of God?
Son Of God is a faith-centered streetwear brand inspired by Scripture, purpose, and identity in Jesus Christ.
We believe clothing can express something meaningful without compromising personal style.
READ OUR STORY ↗Do you offer discounts or promo codes?
We occasionally offer promotions and discount codes. Subscribe to our emails and follow our social channels to hear about upcoming offers.
Will there be limited-edition drops?
We occasionally release limited pieces and collections alongside our ongoing range.
Follow Son Of God for updates on future releases and new designs.
How can I contact customer support?
You can reach us directly at SonOfGodFirstGen@gmail.com or use our contact page.
For existing orders, including your order number will help us review your question.
CONTACT SON OF GOD ↗We're just one message away.
Can't find what you're looking for? Get in touch and we'll help you work out the next step.
CONTACT OUR TEAM SonOfGodFirstGen@gmail.comThese answers summarize our published policies. For complete terms, refer to the official shipping and refund policies. Applicable consumer rights are not restricted.